1. Information We Collect
Aigenetic (OPC) Pvt Ltd ("we," "our," or "us") collects the following information:
- Business Information: Company name, business phone numbers, address
- Contact Details: Email addresses, phone numbers of business representatives
- Call Data: Call recordings, transcripts, call duration, timestamps
- Customer Data: Names, phone numbers, appointment details shared during calls
- Usage Data: Service usage statistics, analytics, performance metrics
2. How We Use Your Information
We use the collected information to:
- Provide and maintain our AI phone assistant service
- Process appointments and customer inquiries
- Improve AI model accuracy and performance
- Send service-related notifications and updates
- Provide customer support and respond to inquiries
- Comply with legal obligations and TRAI regulations
3. Data Storage and Security
We implement industry-standard security measures to protect your data:
- All data is encrypted in transit (SSL/TLS) and at rest
- Call recordings are stored securely on Indian servers
- Access to data is restricted to authorized personnel only
- Regular security audits and compliance checks
- Data retention period: 2 years from last service use
4. Data Sharing
We do NOT sell your data. We may share data only in the following circumstances:
- With Your Consent: When you explicitly authorize sharing
- Service Providers: Third-party vendors who assist in service delivery (under strict NDAs)
- Legal Requirements: When required by Indian law or government authorities
- Business Transfers: In case of merger, acquisition, or asset sale (with prior notice)
5. Your Rights
Under Indian data protection laws, you have the right to:
- Access your data and obtain copies
- Request correction of inaccurate data
- Request deletion of your data (subject to legal obligations)
- Opt-out of marketing communications
- Withdraw consent for data processing (may affect service delivery)
- Lodge a complaint with data protection authorities
6. Call Recording Notice
All calls handled by Aigenetic AI assistants are recorded and analyzed for:
- Quality assurance and service improvement
- Training AI models for better accuracy
- Appointment verification and dispute resolution
- Compliance with TRAI regulations
Customers are informed about call recording at the beginning of each call.
7. Cookies and Tracking
Our website uses minimal cookies for:
- Essential website functionality
- Analytics (anonymized visitor statistics)
- Session management
You can disable cookies in your browser settings, though some features may not work properly.
8. Children's Privacy
Our services are designed for businesses and are not intended for individuals under 18. We do not knowingly collect data from children.
9. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last updated" date. Continued use of our services constitutes acceptance of the updated policy.
10. Contact Us
For privacy-related questions or to exercise your rights, contact us:
Aigenetic