1. Agreement to Terms
By accessing or using Aigenetic's services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any part of these terms, you may not use our services.
These terms apply to Aigenetic (OPC) Pvt Ltd ("Aigenetic," "we," "our," or "us") and all clients ("you," "your," or "Client").
2. Services Description
Aigenetic provides AI-powered phone assistant services that:
- Answer incoming customer calls 24/7
- Understand customer requests in 31+ Indian languages
- Book appointments and capture leads
- Provide information and handle basic inquiries
- Send confirmations via SMS/WhatsApp
Services are subject to availability and may be modified or discontinued with 30 days' notice.
3. Service Plans and Pricing
Pricing Structure:
- Setup Fee: One-time ₹10,000 (non-refundable after service activation)
- Monthly Subscription: ₹4,999 - ₹9,999 based on plan (Flex or Pro)
- Per-Minute Charges: ₹6 per minute (billed monthly)
- Custom Enterprise: Volume-based pricing negotiated separately
Billing:
- Monthly subscription fees are billed in advance on the 1st of each month
- Per-minute usage charges are billed at month-end based on actual usage
- All prices are in Indian Rupees (INR) and exclusive of GST (18%)
- Payment due within 7 days of invoice date
4. Client Responsibilities
You agree to:
- Provide accurate business information and appointment scheduling rules
- Maintain a valid phone number and email for service communications
- Ensure your business complies with all applicable laws
- Not use the service for illegal, fraudulent, or harmful purposes
- Not attempt to reverse-engineer or copy our AI technology
- Respond to customer appointments booked by the AI assistant
- Inform us of any changes to business hours, services, or policies
5. Service Level Agreement (SLA)
Uptime Guarantee: 99.5% monthly uptime (excluding planned maintenance)
Response Time: AI answers calls within 3 rings (average)
Support:
- Email support: Response within 24 hours (business days)
- WhatsApp support: Response within 4 hours (business days)
- Priority support: Response within 2 hours (Pro/Enterprise plans)
Service Credits: If uptime falls below 99.5%, eligible clients receive 10% monthly fee credit (does not apply to usage charges).
6. Setup and Activation
- Service activation takes 48-72 hours after payment confirmation
- We provide a dedicated phone number or integrate with your existing number
- Initial AI configuration includes 1 free revision based on feedback
- Additional customization requests may incur extra charges
7. Call Recording and Data Usage
- All calls are recorded for quality, training, and legal compliance
- Call data is used to improve AI accuracy and service quality
- We comply with TRAI regulations and announce call recording to customers
- You grant us license to use anonymized call data for AI model training
8. Intellectual Property
- Aigenetic retains all rights to our AI technology, software, and algorithms
- You retain ownership of your business data and customer information
- We grant you a non-exclusive, non-transferable license to use our service
- You may not copy, modify, or distribute our technology
9. Limitation of Liability
To the maximum extent permitted by law:
- Aigenetic is not liable for missed appointments due to customer error or AI limitations
- We are not responsible for lost revenue or business opportunities
- Total liability is limited to fees paid in the previous 3 months
- We do not guarantee 100% accuracy of AI transcriptions or bookings
- Service interruptions due to third-party failures (telecom, internet) are not our responsibility
10. Termination
By Client:
- 30 days' written notice required
- No refunds for prepaid monthly fees
- Final invoice for usage charges due within 7 days
By Aigenetic:
- Immediate termination for non-payment (after 15-day grace period)
- Immediate termination for breach of terms or illegal activity
- 30 days' notice for service discontinuation
Post-Termination:
- Call data retained for 90 days, then deleted (unless legally required)
- Phone number may be reassigned after 30 days
11. Dispute Resolution
- Disputes shall be resolved through good-faith negotiation
- If unresolved, disputes will be settled through arbitration in Pune, India
- Arbitration conducted under Indian Arbitration and Conciliation Act, 1996
- Jurisdiction: Courts of Pune, Maharashtra, India
12. Changes to Terms
We reserve the right to modify these terms with 30 days' notice. Continued use after changes constitutes acceptance. Material changes affecting pricing or service scope require explicit consent.
13. Governing Law
These terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in Pune, Maharashtra.
14. Contact Information
For questions about these Terms of Service:
Aigenetic